Housekeeping Attendant (Rooms)

Your Day To Day

1. Clean and prepare guest rooms daily, including making beds, dusting, vacuuming, and washing bathrooms according to the IHG Way of Clean 5-S standards.
2. Replenish room supplies, such as toiletries, towels, and other amenities 
3. Change bed linens and towels, ensuring they meet hotel cleanliness standards.
4. Set up towel art and decorate rooms for guests with special occasions, such as anniversary, birthday, long-stay guests, VIPs, and IHG Ambassadors or members, to deliver personalized service and create a memorable experience.
5. Ensure room cleanliness meets or exceeds IHG brand standards.
6. Inspect rooms for damages or items needing repair and report them to the supervisor.
7. Handle lost and found items in line with hotel procedures.
8. Provide turndown service when required, including placing special amenities for guests.
9. Respond promptly to guest requests, showing professionalism and attention to detail.
10. Deliver IHG True Hospitality by inspiring and creating unforgettable moments for all guests, ensuring that every interaction reflects warmth and care.

What We Need From You

• Attention to detail and a commitment to cleanliness.
• Creative flair to set up towel art and room decorations that enhance the guest experience.
• Physical stamina to perform repetitive tasks and manage room cleaning duties efficiently.
• Strong time management skills to ensure tasks are completed on schedule.
• Friendly and professional attitude toward guests and team members, embodying the IHG values.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write Basic English.