Housekeeping Coordinator (Spanish Speaking Needed - Full Time) - InterContinental Houston

JOB OVERVIEW:

Coordinate the day-to-day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

DUTIES AND RESPONSIBILITIES:

• Assign rooms for cleaning, pick up and turndown for room attendants.
• Make note and inform front desk and airline coordinator of any open rooms.
• Issue keys to room attendants by logging key numbers on the sign in sheet.
• Prepare room attendants caddies with assignments and keys.
• Issue room attendants caddies and cleaning buckets.
• Collect and review all paperwork from prior shift room attendants.  Be sure to note any and correct discrepancies.
• Report maintenance and housekeeping deficiencies using the established procedures.  Compile reports and maintain the integrity of the espresso system.
• Log all guest requests and dispatch appropriate personnel to ensure that the request is satisfied immediately.  Notify management of any guest complaints immediately.
• Inventory and return all keys and pagers to key cabinet.  Notify security immediately of any is missing keys.
• Restock all room attendant caddies in preparation for the next shift.
• Take inventory and leave information of all supply needs to be ordered the next day.
• Inform supervisors and room attendants of status of their assigned rooms.
• Maintain a clean and organized work area by ensuring the desk and drawers are clean at all times.
• Ensure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.
• Promote teamwork and quality service through daily communication and coordination with other departments.  
• May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

• High School Diploma or equivalent plus 1-2 years housekeeping experience.  Administrative experience preferred.  Must speak fluent English. Spanish speaking is highly preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with employees.
• Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.
• Basic mathematical skills are used often.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $18.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?