Housekeeping Manager - Crowne Plaza West Cairo - Arkan

About Us:

Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travellers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.

Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.

Crowne Plaza West Cairo - Arkan  the 178-room new build forms part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometres away from Sphinx International Airport. Business and leisure travellers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge

We are currently looking for a Housekeeping Manager to join our amazing team at Crowne Plaza West Cairo – Arkan.

Your day-to-day:

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. 
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations .
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork & quality service through daily communication & coordination with others.
• Ensure cleanliness standards are consistently met in guest rooms, public areas, back-of-house, and laundry.
• Handle complaints and special requests to achieve complete guest satisfaction 
• Comply with special needs and requests of the guests, VIPs and repeat visitors
• Coordinate with Front Office and Engineering to address room status, maintenance issues, and special guest requests.
• Help prepare annual departmental operating budget and financial plans. 
• Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation.)
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
• Maintain procedures for lost and found items.

What we need from you:

• Bachelor's degree in Hospitality Management or a related field preferred.
• +7 years experience in housekeeping in a 4/5 stars hotel, including managerial experience.
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Knowledge of cleaning chemicals, proper storage, and housekeeping procedures.