Housekeeping Supervisor

What Is The Job?

Your Day To Day

1. Supervise Housekeeping Operations:
Oversee daily housekeeping tasks, ensuring that all guest rooms & corridor are cleaned to the highest standards of cleanliness and presentation.

2. Morning and Evening Room Assignments:
Prepare morning and evening room assignments for housekeeping staff through the HubOs system, ensuring that all tasks are allocated efficiently and in alignment with guest needs and hotel priorities.

3. Champion Deep Cleaning Projects:
Lead the biannual deep cleaning project for guest rooms, ensuring rooms are thoroughly cleaned and all areas are refreshed and maintained to a high standard.

4. Towel Art & Room Decoration:
Create unique towel art and room decorations for special occasions, ensuring that rooms are personalized and enhance the guest experience.

5. IHG True Hospitality:
Deliver IHG True Hospitality by fostering a culture of care and ensuring every guest feels valued. Inspire the team to provide exceptional service, creating memorable moments for all guests.

6. On-Site Quality Evaluation:
Drive and monitor the yearly On-Site Quality Evaluation, ensuring that all housekeeping operations align with brand standards for cleanliness and service excellence.

7. Room Turnover & Availability:
Monitor room turnover efficiency to ensure rooms are ready and available for guests at the designated check-in time.

8. Lost Property Management:
Oversee the lost property management process, ensuring lost items are logged, stored securely, and returned to guests promptly according to hotel policy.

9. Pantry & Service Landing Cleanliness:
Ensure the cleanliness and organization of housekeeping pantries and service landings, maintaining high standards of hygiene and operational efficiency in these areas.

10. Room Maintenance & Defects:
Follow up with the engineering team to report and resolve issues related to rooms that are out of service or have defects. Ensure timely repairs to avoid delays in room availability.

11. Staff Performance & Training:
Monitor Room Attendant performance, providing coaching and support when needed to ensure tasks are completed effectively and efficiently. Conduct refresher training sessions for staff to maintain high service standards.

12. Inventory Management:
Maintain accurate inventory levels of housekeeping supplies, linen and equipment. Order supplies as needed and ensure proper storage practices to minimize waste.

13. Guest Complaints & Feedback:
Address guest complaints or concerns regarding housekeeping in a professional and prompt manner, ensuring that corrective actions are taken.

14. Health & Safety Compliance:
Ensure adherence to health, safety, and environmental regulations, creating a safe and secure working environment for all team members.

What We Need From You

• Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role. 
• Attention to detail and strong problem-solving skills to ensure smooth operations.
• Ability to work under pressure and in a fast-paced environment.
• Proactive approach with excellent time-management skills.
• High standards of cleanliness and personal hygiene.
• Ability to work well both independently and as part of a team.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Our career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.