Housekeeping Supervisor

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a reliable and detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness and guest satisfaction. This role involves supervising room attendants and public area staff, inspecting rooms and facilities, and supporting the housekeeping leadership team in delivering an exceptional guest experience.

YOUR DAY-TO-DAY:

• Supervise housekeeping staff to ensure rooms and public areas are cleaned and maintained to hotel standards.
• Inspect guest rooms, hallways, and public areas for cleanliness and maintenance issues.
• Assign daily tasks and special projects to room attendants and other housekeeping personnel.
• Monitor staff performance and provide training, coaching, and support as needed.
• Coordinate with the front desk and maintenance teams on room status and repair needs.
• Ensure compliance with health, safety, and sanitation policies.
• Handle guest requests and complaints with professionalism and efficiency.
• Assist in inventory control of cleaning supplies, linens, and amenities.
• Report and log lost and found items according to hotel procedures.
• Maintain accurate records of room inspections, staff attendance, and daily reports.

WHAT WE NEED FROM YOU:

• Previous experience in a housekeeping role, with at least 1 year in a supervisory or team lead position preferred.
• Strong attention to detail and organizational skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Good communication and interpersonal skills.
• Working knowledge of housekeeping equipment and cleaning procedures.
• Basic computer skills and familiarity with housekeeping or property management systems (preferred).
• Flexible availability, including weekends and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.