Housekeeping Supervisor / Executive

What’s the job? 
 

As a Housekeeping Supervisor/ Executive you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. 

Your day-to-day

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner