Housekeeping Team Leader - Holiday Inn Express Chennai OMR
Hotel Brand: Holiday Inn Express
Location: India, Chennai
Hotel: Chennai OMR Thoraipakkam (MAATP), No 5/395, Nehru Nagar, OMR Road, Okkiyam Thoraipakkam, 600097
Job number: 156806
Key Responsibilities 1. Operational Leadership
- Supervise, assign, and inspect daily work of housekeeping attendants.
- Ensure guest rooms, corridors, public areas, and back-of-house spaces meet brand cleanliness and appearance standards.
- Monitor room readiness and communicate status to Front Office.
- Conduct periodic inspections and take corrective action where needed.
- Coach, train, and develop housekeeping attendants on procedures and service standards.
- Provide clear directions and daily task assignments during briefings.
- Support team performance, address attendance and conduct issues professionally.
- Lead by example in guest interaction, cleanliness, and safety protocols.
- Maintain consistent delivery of Express Housekeeping standards — clean, simple, and efficient.
- Ensure proper use of cleaning supplies, tools, and equipment.
- Report maintenance issues promptly to Engineering.
- Uphold hotel brand standards regarding room appearance, amenities placement, linen presentation, and lost & found procedures.
- Respond promptly and courteously to guest requests and complaints.
- Ensure special requests (late check-outs, extra amenities, deep cleans) are actioned accurately.
- Promote a warm and helpful environment with attention to guest comfort.
- Enforce proper handling and storage of chemicals and cleaning supplies.
- Ensure team adheres to safety and security policies (e.g., locked carts, guest privacy).
- Participate in emergency response and evacuation procedures as required.
- Maintain housekeeping carts, storage area organization, and inventory control.
- Record daily cleaning activities, lost & found items, and report unusual incidents.
- Assist in inventory management of linen, amenities, and housekeeping supplies.
- Support scheduling and staffing adjustments in coordination with the Executive Housekeeper.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
