Houseperson

IHG Army Hotels Fort Leonard Wood is currently hiring for a full-time Houseperson in our Housekeeping department.  

What's your passion?  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This position has overall responsibility for the delivery of linen to all buildings on assigned floors. This involves sorting, loading and transporting the linen in addition to picking up all dirty linen from the buildings on assigned floors.  

DUTIES AND RESPONSIBLITIES:

• Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling. 
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
• Will have to work outside in different weather elements.

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling, walking up and down stairs

Other:

• May be required to drive in the performance of duties
• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

Work Area:  Housekeeping areas, guest corridors, service elevators