Houseperson - Hotel Indigo Los Angeles Downtown

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry areas, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. 

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

• Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Monitor and control supplies & amenities. Minimize waste within all areas of housekeeping.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

RESPONSIBLE BUSINESS

• May collect newspapers and other items for recycling.  

• Assist room attendants with heavy items such as mattresses and linens. Stock linen storage, deliver linens and other supplies to room attendants.

• Clean other designated areas such as public restrooms, lobby area fixtures, vending areas, storage areas, and other public areas for assigned floors.

• Remove all trash in guest rooms and dirty linen from assigned Room Attendants’ carts and closets and transport them to laundry.

• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; vacuum hallways, sweep stairwells and wax floor, remove non-floor closet items and store in appropriate areas.

• Assist with deep cleaning projects.

• May assist with other duties as assigned.

   

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling, 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 

• Reading and writing abilities are utilized often when reading assignments and completing checklists.

• May be required to work nights, weekends, and/or holidays.

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  What you can expect from us:

   

  The hourly pay range for this role is $25.74 - $32.17

   

  We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

   

  Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
   

  IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
   

  So, join us and you’ll become part of our ever-growing global family.

   

  Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

   

  We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

   

  Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
   

  IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
   

  So, join us and you’ll become part of our ever-growing global family.

   

  Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

   

  Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.