Human Resources Officer - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s first and largest international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Brisbane offers 319 spacious hotel rooms and suites, an all-day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

Reporting to the Director of Human Resources, the Human Resources Officer is supported by an HR Coordinator and works closely with hotel managers and colleagues to set the tone for the hotel, by living and leading the InterContinental brand values and executing a variety of generalist HR processes and functions. This opportunity is perfect for an experienced HR professional who is truly passionate about people and hospitality.

Your day to day

• Work within a small HR team to ensure seamless daily operations and exceptional service delivery.

• Perform a range of generalist HR functions, executing with efficiency and accuracy to a high standard.

• Assist with IR matters and provide timely advice, ensuring hotel policy and legal compliance.

• Plan and execute colleague engagement initiatives, social events, and recognition programs.

• Collaborate with trusted external partners to source talent and create recruitment pathways.

• Support leaders with rostering, award interpretation, and compliance with Australian employment legislation.

• Champion a safe, inclusive, and sustainable workplace, supporting WH&S and WorkCover processes and ensuring safe work practices are upheld.

• Coordinate training activities, including mandatory learning and development programs.

• Support performance management cycles and assist leaders with development and growth queries.

• Conduct engaging orientation and onboarding sessions to help new colleagues feel valued, supported and connected from day one.

• Collaborate with leaders, facilitate contract development and drive compliance with onboarding procedures.

• Serve as a friendly, professional and reliable point of contact for workplace concerns, colleague welfare and HR and Payroll related questions from hotel colleagues.

• Maintain the HRIS and employee records, ensuring data accuracy and confidentiality.

• Champion a collaborative culture by facilitating open communication, recognition initiatives and opportunities for cross-functional teamwork.

• Maintain Heart of House and colleague-facing areas, keeping communication boards and shared spaces up to date with current collateral, announcements and engagement materials.

• Contribute to signature hotel projects that elevate the employee journey and enrich the guest experience

What we need from you

• A bachelor’s degree in Human Resources or a related discipline.

• Previous HR Advisor or equivalent experience within the Hotel, Tourism or Hospitality Industry is desired.

• A people person who enjoys interacting with all levels of the business and is comfortable juggling multiple tasks and priorities.

• Excellent personal presentation and a polished and professional demeanour

• Proactive, reliable and trustworthy, with the ability to work autonomously, and take accountability for workload.

• Attention to detail and accuracy in all work, displaying the highest level of personal integrity

• Strong communications skills to guide, confidentially influence and build professional rapport with internal and external stakeholders.

• Tech savvy with IT literacy in Microsoft Office suite, HR systems (preferred) and able to learn new systems easily.

• Able to solve problems and stay calm in busy, fast-paced situations.

• Full working rights within Australia with no restrictions.

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Lunch provided daily, free of charge in the colleague dining room

• Complimentary dry cleaning of duty attire

• Paid birthday leave - hip hip hooray!

• Proactive paid wellness and mental health days

• Access to IHG One Pass colleague accommodation and dining discounts across our global IHG Hotels network

• Access to Perkbox, a discount platform for all your favourite brands and retailers

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What You Can Expect From Us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve and in return we’ll reward all your hard work with a great salary and benefits including accommodation, package benefits, great room discount and superb training. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.