IT Manager - voco Cairo Arabella Plaza

Are you a digital-forward innovator with a passion for hospitality? voco® Cairo Arabella Plaza, part of the IHG Hotels & Resorts family, is gearing up for an unforgettable launch, and we need a visionary IT Manager to spearhead our technological evolution!

In this mission-critical role, you’ll be the driving force behind our hotel’s tech infrastructure—ensuring flawless systems, robust cybersecurity, and next-level guest experiences from opening day. If you excel in high-energy environments and love turning tech hurdles into breakthroughs, this is your moment to make an impact at Cairo’s most anticipated upscale destination!

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently. 
• Keep up to date with all approved systems and technology including 
  • Computer Hardware systems and devices including PC LAN technology 
  • Software operating and utility systems 
  • Front Office and Accounts Receivable Property Management Systems 
  • Interfaces to and from Front Office Property Management Systems and other Systems 
  • Back Office Accounting Systems 
  • PC and LAN based Office Automation products 
  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools 
  • Point Of Sale Systems 
  • Guest and Administration Voicemail 
  • Call Accounting 
  • Cabling 
  • Hub / Switch Management Systems 
  • Assist and Support Electronic Door Locking Computer System 
  • Computer Virus protection 
  • Hotel IT Security and Firewalls 
• Maintain an up-to-date list of all computer hardware and software at hotel. 
• Monitor the performance of the systems and maintain logbook of performance 
• Understand all standards and customized features and functions of the Hotel front office system 
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications 
• Maintain uncompromising data and physical security standards 
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system 
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion 
• Follow-up outstanding points from the latest IT audit of his/her hotel
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. 
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency 
• Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors 
• Install and test corporate approved program changes to the hotel computer system(s) 
• Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs 
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard 
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards 
• Ensure all hotel policies and information security comply with standards 
• Investigate and report software problems to the vendor, or to the Support Centre 
• Identifying colleagues to train user on systems 
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office 
• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader 
• Establish documents, test and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable 
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity 
• Select suitable Software/Hardware vendors for the hotel 
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements 
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule 
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software.  Ensures all necessary settings are properly configured on the computing systems, hardware and servers 
• Run routine software/hardware inventory check and report the status to hotel management team 
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs 
• Take preventive measures to foresee, identify and analyse the potential system performance issues 
• Ensure all cabling, network diagrams and LSOP are up to date 
• Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team 
• Work with department head in the preparation and management of department’s budget which includes: 
• Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels 
• Assists in coordinating the preparation of the departmental annual budget 
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 
• Assists in the preparation of the hotel strategic plan, goals program, and Departmental Budgets 
• Work with HR on resource planning and management needs that includes the following: 
• Assist in planning for future staffing needs  
• Assist in recruiting in line with company guidelines  
• Prepare detailed induction program for new staff 
• Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 
• Ensure training needs analysis of IT staff is carried out and training programmed are designed and implemented to meet needs 
• Provide input for probation and formal performance appraisal discussions in line with company guidelines 
• Coach, counsels and disciplines staff, providing constructive feedback to enhance performance 
• Communicate with team and maintains good relations 
• Balance the workload of the team to ensure departmental resources are managed effectively