IT Specialist

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a tech-savvy and service-oriented IT Specialist to manage and support the hotel’s technology systems, ensuring smooth and secure operations across all departments. The ideal candidate will be responsible for maintaining hardware and software, supporting users, resolving technical issues, and ensuring that systems critical to guest service (PMS, POS, Wi-Fi, etc.) run efficiently. The successful candidate will demonstrate strong problem-solving skills, a customer-focused attitude, and a solid understanding of hospitality IT infrastructure.

YOUR DAY-TO-DAY:

• Provide first-line support for all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), telephone systems, CCTV, Wi-Fi, and other hotel-specific software and hardware.
• Install, configure, maintain, and troubleshoot hardware (computers, printers, routers, servers) and software applications.
• Ensure reliable operation and uptime of hotel networks, internet services, and server infrastructure.
• Support and train staff in the use of hotel systems and software.
• Monitor system performance, perform backups, and implement data recovery strategies.
• Ensure IT security and compliance with company and regulatory requirements, including antivirus protection, firewall management, and data protection protocols.
• Maintain up-to-date documentation for all systems, configurations, licenses, and support procedures.
• Coordinate with external vendors and service providers for maintenance, upgrades, or repairs.
• Assist in technology rollouts, upgrades, and hotel projects involving IT infrastructure.
• Support the implementation of digital guest experiences and technology-driven services.

WHAT WE NEED FROM YOU:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• 2–4 years of IT support experience, preferably within the hotel or hospitality industry.
• Strong understanding of Windows and Linux operating systems, networks (LAN/WAN/Wi-Fi), and server management.
• Hands-on experience with PMS (e.g., Opera, Protel), POS systems (e.g., MICROS, Toast), and hospitality technology solutions.
• Good knowledge of IT security, backup systems, and data privacy practices.
• Ability to manage multiple support tasks with a sense of urgency and professionalism.
• Strong communication and interpersonal skills with a focus on user support and service.
• Flexibility to work shifts, weekends, and be on-call when required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.