Instant Service Agent

About us.

At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea 

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

Job Scope

As an Instant Service Agent, you will be the first point of contact for guest inquiries and service requests, ensuring efficient and courteous responses over the phone or internal systems. Positioned at the heart of guest communication, you will play a vital role in connecting our guests with various departments to enhance their overall stay experience. This role is ideal for individuals who are passionate about hospitality, enjoy problem-solving, and excel in communication.

A little taste of your day-to-day

• Answering all incoming calls promptly, courteously, and professionally.
• Logging and following up on guest requests and ensuring timely completion.
• Coordinating with relevant departments to fulfill guest needs and resolve issues.
• Providing accurate information about hotel services, facilities, and promotions.
• Handling wake-up calls, emergency calls, and other special requests.
• Maintaining detailed logs and updating the system with guest requests and actions taken.
• Upholding brand standards and ensuring guest satisfaction with every interaction.

What we need from you

• Previous experience in a call center, hotel front office, or guest service role is a plus.
• Excellent communication skills in English; Arabic or other languages are an advantage.
• Strong listening skills, patience, and a genuine passion for helping others.
• Ability to multitask and remain calm under pressure.
• Familiarity with hotel systems (Opera, or similar) is preferred but not required.
• Flexible with working shifts, weekends, and holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.