Instant Service Agent (Saudi- National)

We’re looking for an Instant Service Agent who knows how to keep things smooth, fast, and personal. Someone who makes every interaction feel effortless, delivers accurate service, and helps guests feel genuinely at home from the very first call.

A little taste of your day-to-day

Every day is different, but you’ll mostly be responsible for:

• Responding promptly to guest requests in a friendly and professional manner, with follow-up to ensure satisfaction
• Handling incoming and outgoing calls accurately and efficiently
• Recording and controlling wake-up calls with full accuracy
• Paging guests and coordinating with relevant departments when needed
• Maintaining accurate records on traffic sheets and call logs
• Assisting guests with international calls and directory inquiries
• Addressing guests by name whenever possible to enhance personalization
• Paging staff members upon request
• Respecting guest privacy at all times, including not disclosing room numbers
• Handling guest requests or concerns and escalating complaints to the Telephone Supervisor when required

What we need from you

• Strong command of the English language, both spoken and written
• A genuine passion for delivering excellent customer service
• Previous experience in a customer service role
• Ability to analyze situations and resolve issues effectively
• High attention to detail and strong listening skills
• Confidence communicating with different types of guests
• Basic knowledge of telephone systems and computer applications

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that recognizes your efforts to a wide range of benefits designed to support your work and life balance, including full uniform, attractive room discounts, and some of the best training in the industry.

At IHG Hotels & Resorts, our mission is to welcome everyone and build inclusive teams where differences are celebrated and everyone is encouraged to bring their whole self to work. We provide equal employment opportunities to all applicants and employees and promote a culture built on trust, respect, and support.

IHG gives every colleague the space to belong, grow, and make a real impact in a collaborative environment. Through our myWellbeing framework, we are committed to supporting your health, lifestyle, and workplace wellbeing.

So, if this sounds like your kind of role, join us and become part of our ever-growing global family.

Don’t meet every single requirement but feel like you’d still be a great fit? Hit apply. We’d love to hear from you.