L&D Manager

Create training and talent development programmes and work within the established Human Resources Department budget and control expenses. 

Conduct and ensure compliance of hotel and corporate key training programs including but not limited to Employee and IHG Brand Orientation, Service Behaviour, Harassment Free Workplace Training, Performance Management, safety-related training, career development training, brand service and standards audit training, language training and team building programs.  

Promote teamwork and quality service through daily communication and coordination with other departments. 

Assess training programs to determine effectiveness, need for enhancements, or elimination of programs, actively pursue alternative training vehicles/methods, and interactive training technologies; determine training effectiveness; and recommend necessary enhancements; keep abreast of training trends in the industry through conferences, periodicals, and associations. 

Develop and coach department trainers on content and delivery of all hotel’s training programs. May cross train and certify trainers to facilitate training programs. 

Collaborate with the regional training partners, consulting with key department contacts to identify training needs, and design programs and tools that support performance initiatives and strategic  
objectives.   

Collaborate with the regional training partners, consulting with key department contacts to identify training needs, and design programs and tools that support performance initiatives and strategic objectives.   

Ensure that all Human Resources SOPs and policies and procedures are supported and implemented. 

Prepare and present yearly training and development budget and ensure all training activities conducted are in accordance with approved budget and aligned with Company’s talent development strategies.  

Collaborate with all IHG Academy partners and industry partners to establish Programs for future talent pipelines. 

Develop training programs/applications, curricular, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for the hotel’s end users.  Ensure that all course curricular and educational materials are current and of acceptable quality 

Prepare monthly training progress reports and communicate to management team members the previous month’s accomplishments and next month’s training objectives. 

Responsible for driving and scheduling of appropriate registration systems for all hotel training classes, to include the posting of all class information, creating program calendars and agendas, and communication to all internal audiences. Review and approve all confirmation packet materials and other communications as they relate to the above classes. 

Ensure all HRDF claimable training activities are registered prior to training effective date and claims submitted within time frame. 

Prepare Training Certificates and maintain up-to-date training attendance and records. 

Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs. 

Support and administer an effective employee relations program and promote the Employee Resolution process. 

Ensure that all employees comply with Company safety and health procedures. 

Perform other ad hoc tasks or duties as assigned by the supervisor or management to support the department's smooth operation. 

Bachelor’s degree in Human Resources, Communications, Business Management, or a related field preferred. 

3 years of related experience and 1 year of managerial experience, or an equivalent combination of education and work-related experience. 

Proficient in the use of Microsoft Office 

Problem-solving, reasoning, motivating, organizational and training abilities.