Manager, Convention Services - InterContinental San Francisco

Ready to show our guests you mean business? We’re searching for a new Director, Convention Services to facilitate meetings and events. Acting as a brand ambassador and trusted partner – you’ll make every interaction between planners, hosts and meeting attendees feel effortless.

A little taste of your day-to-day
Every day is different, but you’ll mostly be:

• Negotiating equipment pricing, function space, and hotel services within approved departmental booking guidelines.  Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. 
• As needed, assisting the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. 
• Working with the team to service and solicit new business.  Up-selling client events and managing function space and room block inventory.
• Monitoring and handling inquiry calls, providing client proposals in accordance with established departmental policies and procedures. 
• Reporting and communicating Meeting event needs between the client and hotel.
• Checking function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.  Ensuring deficiencies are corrected by appropriate personnel.
• Welcoming group contact upon arrival at function and ensuring client satisfaction.
• Executing and distributing all Banquet Event Orders (BEO) and contracts as designated by sales.
• Assisting in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
• Maintaining client files and updating information daily in accordance with established departmental policies and procedures.  Reviewing daily postings of charges to master accounts of clients, resolving discrepancies, or processing necessary adjustments.  Reviewing the final bill prior to presenting to client.  Completing post-conference reports of events for senior management, and complete other reports as needed or requested.
• Following up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

What we need from you

• Experience - 
  • Bachelor’s degree in hospitality or related field.  
  • A minimum of three (3) years of experience in a catering, convention services, or F&B management role, or combination of education and experience, is required. 
  • Large property experience (500+ rooms) in a luxury setting is ideal, and knowledge of the San Francisco Hotels Collective Bargaining Agreement (or similar) is preferred.
• Stamina - It can be a physical role and you’ll be on your feet much of the day, walking event space and attending meetings, so fitness is important. 
• Literacy skills - Reading and writing abilities in English are utilized consistently when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Financial acumen - You'll need extensive math skills to complete your day-to-day, as well as to review and speak to your financial results.  
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.
• Strength - This job requires ability to perform the following: 
  • Carrying or lifting items weighing up to 50 pounds
  • Moving about the outlet(s)
  • Handling objects, products
  • Bending, stooping, kneeling

What you can expect from us

The hourly pay range for this role is $35.00 to $40.00.  This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.