Manager, Group Sales - InterContinental San Francisco

Oversee and implement all sales activities for a specific area of responsibility or market segment(s), including developing new accounts, maintaining existing accounts and implementation of sales strategies.

Every day is different at IHG, but you’ll mostly be:

• Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Achieve personal and team sales goals as assigned.
• Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community. 
• Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. 
• Produce monthly reports and sales forecasts for assigned area of responsibility.
• Actively participate in forecasting and goal setting.  Participate in the annual budget process, and development of sales and marketing plans.
• Promote teamwork and quality service through daily communication and coordination with other departments.  
• Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets – to ensure repeat business, follow up on events, and generate new business 
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients.
• Perform other duties as assigned.
• May serve as “manager on duty” as required.

What we need from you:

• Minimum of two years of experience working in a hospitality or hotel sales and marketing setting.  Prior experience in group sales preferred. 
• Bachelor’s degree in marketing or related field, and  or an equivalent combination of education and experience.  
• Above average English communication skills - both verbal and in writing.  Knowledge of other language is preferable. 

• Fitness - ability to frequently stand up or move within and outside of the facility.
• Strength - you must be able to carry or lift items weighing up to 25 pounds, regularly handling smaller objects.   
• Rapport - communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Flexible - night, weekend and holiday shifts are all part of the job.
• Math - basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Critical thinking - problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• A valid Driver’s License.

What you can expect from us:

The hourly pay range for this role is $40.00 to $50.00.  This role is eligible for bonus pay.