Manager, Integration Solutions

Hotel Brand:
Location: Mexico, Guadalajara

Hotel: 1 - Corp Guadalajara, Ontario #1050, Col., 44630

Job number: 160600

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Responsible for third-party connectivity across the Distribution ecosystem (e.g., OTAs, travel agencies, GDSs), including partner engagement, onboarding, and integration into IHG connectivity platforms and systems. This role is responsible for the day-to-day connectivity work required to keep integrations operating effectively—connectivity operations, maintenance, enhancements, and coordination of incident/issue resolution with Technology and other stakeholders. The role coordinates among connectivity product managers, software developers, data analysts, and other functional subject matter experts to define requirements, align on approach, and drive delivery. They guide in-depth business reviews, communicate and present across distribution team members, and support cross-functional product teams. The Manager, Integrations Solutions will also activate the roadmap, ultimately managing execution of defined connectivity initiatives across the lifecycle to ensure ownership of the roadmap is clear. They are skilled and experienced in process efficiency, scalability, onboarding throughput, and operational excellence to help demonstrate the innovative ideas ideal for the role and must exhibit the ability to lead Product Managers and/or lead teams of Product Managers. 

Your Day to Day

Strategy

Provides input and planning guidance to the overall distribution strategy, incorporating an understanding of IHG objectives, partners, and system capabilities.
Applies connectivity expertise to translate distribution priorities into operational execution.
Analyzes the internal landscape to identify opportunities to improve third-party connectivity processes (e.g., onboarding, change management, operational support) in support of the distribution strategy.

Execution

Leads and supports a team of Product Managers overseeing third‑party connectivity (e.g., OTAs, tour operators, travel agencies, GDSs), providing ongoing coaching, regular check‑ins, actionable performance feedback, and support for individual professional development.
Establishes and maintains connectivity best practices by developing internal support documentation, onboarding guides, and operational standards to enable efficient onboarding, stable day‑to‑day operations, and effective change management.
Functions as Product Owner for connectivity and onboarding initiatives, partnering with Distribution technical teams to prioritize delivery of value and engaging with connectivity partners to understand operational needs and resolve technical issues impacting partners and internal stakeholders.

Operations & Support

Provides day-to-day connectivity operational support to B2B and Distribution stakeholders, including triage, coordination, and follow-through for critical production issues in partnership with Technology.
Escalates connectivity integration issues/risks across Distribution and to Technology/appropriate leadership, with context and recommendations for resolution.
Recommends improvements to drive operational excellence, internal customer satisfaction, and achievement of connectivity operations service levels and metrics.

What We Need From You:

Required Qualifications

Bachelor’s Degree (or international equivalent).

Experience

8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.

Skills & Technical Experience

Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week

If you're interested, please apply with your resume in English

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Manager, Integration Solutions