Manager R2C Billing

Role Purpose

Provide financial, analytical and business planning support and advice to assigned business units (in Global Support Functions – Global Finance, Global HR, Global Corporate Services) to ensure their success in implementing the Company’s and their functional strategic priorities. Provide short-term and long-term financial and business analyses to support the linkage of assigned business units to the Company’s objectives. Work with senior management (up to SVP and VP level) to develop, support, and present business plans that drive results. Identify opportunities for improvement, gain buy-in from senior management, and implement changes to financial planning and reporting processes as needed.

Key Accountabilities

           1. Billing Management

• Oversee the entire billing cycle ensuring completeness, timeliness, and accuracy of invoices in line with contract terms and company policies.
• Implement and monitor checkpoints to ensure billing completeness and prevent errors or omissions.

• Ensure revenue recognition aligns with IFRS and internal accounting policies.

  2. Collections & DSO Management

• Lead collection operations to meet cash flow targets and reduce Days Sales Outstanding (DSO).
• Monitor and review aging reports, prioritize collections, and implement action plans for overdue accounts.

• Conduct and lead regular credit calls with customers and internal teams to expedite payments and resolve disputes.

   

  3. Compliance & SOX Controls

• Ensure all billing and collection activities comply with SOX controls, regulatory standards, and internal policies.
• Identify and mitigate financial and compliance risks within billing and receivables processes.

• Maintain a high level of audit readiness and support internal and external audits with accurate documentation.

   

  4. Credit Notes & Dispute Management

• Analyze root causes of credit note issuance and implement corrective actions to reduce revenue leakage.

• Collaborate with cross-functional teams (Sales, Legal, Operations) to proactively resolve billing disputes.

   

  5. Stakeholder Management

• Act as the primary point of contact between the finance team and external/internal stakeholders including Sales, Legal, Operations, and Customers.

• Lead discussions on complex billing and collection cases, negotiating resolutions that balance customer satisfaction and financial integrity.

   

  6. Reporting & Insights

• Develop and deliver regular billing and collections reports, highlighting trends, exceptions, credit note volumes, and DSO performance.

• Provide actionable insights and recommendations to leadership on improving operational and financial outcomes.

   

  7. Team Leadership

• Manage and mentor a team of billing and collection professionals, promoting a culture of ownership, accuracy, and continuous improvement.
• Set team goals, conduct performance reviews, and provide training to ensure optimal output and development.

Key Skills & Experiences

Education –

Accounting qualification, Bachelor’s degree in Finance, Business, Accounting, Economics or a related field of work, or an equivalent combination of education and work-related experience.

Master’s degree in finance with relevant field of work experience ( Preferred)

Experience –

A minimum of 8-10 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position

Technical skills and Knowledge –

• Experience to work on RPA, Power Query and other automated solution               
• Strong analytical and review skills
• Exposure to transitions
• Strong communication skills: verbal and written
• Strong stakeholder management skills 
• Demonstrated knowledge and understanding of PeopleSoft/Essbase or other enterprise financial systems and Microsoft Office 
• Working knowledge of Generally Accepted Accounting Principles / IFRS / Local GAAP 
• Sound understanding of the key policies impacting theprocess. 
• Strong stakeholder management and cross-functional collaboration capabilities.      
• Knowledge of automation tools or billing transformation initiatives is a plus.     
• Ability to guide team by providing effective solutions through expert knowledge.       
• Sound clarity on Controls applicable to process