Mgr Learning & Development

Role Purpose

The role is responsible for managing and delivering commercial learning curriculum in order to build capability and drive performance.  Supporting commercial functions (in hotels) as well as assisting in the continual improvement of learning programmes that pertain to Sales, Distribution Channels, Revenue, Marketing and Commercial Food and Beverage specialisation.

Key Accountabilities

• Oversee and deliver the Commercial learning, consultancies, and initiatives to effectively support regional requirements, prioritise training requirements and delivery methods i.e. online, virtual instructor led, in-person delivery. 
• Consistently deliver, maintain and assist in further developing and optimising training material content, share best practice and provide feedback as part of continuous improvement and maintain relevance.
• Manage feedback from stakeholders to ensure we are able to assist in the delivery of all Commercial offer that is relevant to achieving business goals in a demand led environment as well as assess hotel teams in order to successfully pro-actively build capability and drive performance as appropriate.   
• Provide partnership and consulting services to the hotel Commercial Business partners and General Managers to assist in understanding Commercial Learning business proposition with all activities carried out effectively, within scope and within budget. 

Key Skills & Experiences

• Minimum 3 years of Revenue, Sales or Operational experience within the hospitality industry is essential
• Ability to work in a matrix environment and to contribute to global/regional projects
• Strong consultancy, facilitation and problem-solving skills
• Ability to influence and negotiate with a wide range of stakeholders
• Ability to build strong stakeholder relationships within both Corporate and Hotel based teams
• Demonstrated ability to manage multiple projects with effective follow through and attention to detail
• Ability to deliver learning in English.  Bilingual skills a plus.

Technical Skills and Knowledge

• Demonstrated understanding of Revenue Management, and Revenue Management Systems
• Knowledge of Hotel Property Management Systems preferred
• Demonstrated understanding of hotel Commercial functions including Sales and Marketing, Channels and Loyalty
• Effective presentation skills for the purpose of presenting the commercial learning offer to stakeholders and colleagues
• Demonstrated ability to communicate effectively (both written and oral form) 
• Experience in conducting workshops or presenting to groups preferred