Night Manager

Job Description

• Acting as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring operational continuity.
• Ensuring the highest standards of hospitality, guest service, and guest satisfaction throughout the overnight shift.
• Representing hotel management in addressing and resolving guest concerns, complaints, and operational issues.
• Supervising and coordinating overnight Front Office operations, ensuring efficient service delivery and adherence to established procedures.
• Coordinating with relevant departments to ensure smooth hotel operations and effective communication.
• Taking a hands-on approach to resolving complex guest situations and operational challenges when necessary.
• Overseeing night audit procedures, financial transactions, and daily operational reports to ensure accuracy and compliance.
• Monitoring safety and security procedures and responding effectively to emergencies or unexpected situations.
• Ensuring compliance with IHG brand standards, hotel policies, and established operational procedures.
• Preparing accurate shift reports and ensuring effective handover of relevant information to the morning management team.
• Supporting and guiding overnight team members to maintain service quality, teamwork, and operational efficiency.
• Performing other reasonable duties as assigned by hotel management.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or a related field.
• Minimum 5 years of experience in Front Office, Guest Services, or related hospitality operations, including at least 1 year of supervisory experience.
• Previous experience in an international hotel chain is preferred.
• Excellent command of English, both written and spoken.
• Advanced knowledge of OPERA PMS and proficiency in Microsoft Office applications.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest relations and problem-solving abilities with a proactive and solution-oriented approach.
• Ability to manage multiple tasks, prioritize responsibilities, and make effective decisions under pressure.
• Strong organizational and time-management skills.
• Ability to coordinate effectively with different departments and maintain operational efficiency.
• Professional appearance and commitment to personal presentation standards.
• Flexible, responsible, and capable of working independently during overnight shifts.
• Strong commitment to hospitality, guest satisfaction, and service excellence.

We would like to meet and interview Night Manager candidates.