Operations Manager | Full Time | Holiday Inn Potts Point

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

What’s the job? 

As Operations Manager, you will oversee the day-to-day operations of the Holiday Inn Potts Point, with direct responsibility for the effective management of the Rooms Division (Front Office & Housekeeping) and Food & Beverage (Sirocco Restaurant & Bar, in-room dining and Meetings). Your focus will be on delivering exceptional guest and colleague experiences, maintaining Holiday Inn brand standards, and achieving departmental revenue and profitability targets.

This pivotal role requires a proven ability to foster a positive, high-performing workplace culture. Your strength lies in building, motivating, and leading engaged teams that consistently deliver results. 

This is a great opportunity to step up into this key role where you will act as the hotel’s leader in the absence of the General Manager.

Your day-to-day Responsibilities:

• Guest Experience: Respond to guest feedback (including social media), resolve complaints, and build strong relationships to enhance satisfaction.
• Performance & Planning: Analyse guest satisfaction data and implement improvement plans. Support the GM with budgeting, forecasting, and policy implementation.
• Cost & Efficiency: Monitor expenses and drive efficiency in housekeeping, laundry, F&B, and labour costs. Manage payroll productivity using IHG tools.
• Team Leadership: Lead recruitment, onboarding, and succession planning. Ensure training and development plans are in place and performance is regularly reviewed.
• Engagement & Culture: Foster a positive work environment, drive engagement survey participation, and implement action plans for continuous improvement.
• Revenue Growth: Collaborate with Sales and GM to identify sales opportunities, maximise occupancy and average rate, and implement revenue-generating initiatives.
• Compliance & Security: Ensure financial transactions are secure and compliant. Maintain safety, food hygiene, and brand standards.
• Cross-Department Collaboration: Coordinate daily with other departments to ensure smooth operations and high service quality.
• Crisis Management: Lead emergency response efforts and ensure the team is trained and prepared for various scenarios.

What we need from you 

• Full, unrestricted working rights in Australia (no WHV, temporary visas, or sponsorship)
• Degree in Hotel Management, Business, or related field
• 4+ years’ hotel management experience, preferably across Rooms and F&B
• Strong knowledge of hotel systems and revenue management
• Proven project management and cross-functional collaboration skills
• Detail-oriented, organised, and results-driven
• Excellent communication and leadership abilities
• Confident managing stakeholders and guest relationships
• Valid RSA, First Aid certification, and driver’s license
• Flexible availability, including weekends, nights, and holidays

What we offer

• Competitive rewards package including annual bonus tied to KPIs.
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• Enhanced parental leave program
• Free duty meal on shift
• Paid birthday leave
• Proactive paid wellness and mental health days
• A massive colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. We are proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Visit http://careers.ihg.com/ to find out more about us.
 There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people