Porter / Doorman | Part time | Intercontinental Melbourne the Rialto

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. 

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.

What's the job?

As a Porter, you will carry out tasks related to guest movement in and out of the hotel. This includes in-house guests and other patrons visiting the hotel to utilise hotel facilitates. In addition, this role is responsible for the security and delivery of guest luggage and assisting guests with enquires and messages. 

• Maintain cleanliness of the lobby area, driveway, & baggage area by removing rubbish.  
• Escort guests and their bags to the room, whilst providing a personalised service delivery. 
• Be familiar with all in house events and hotel facilities, including opening and closing times of outlets. 
• Valet guest cars safely and securely. 
• Welcome guests and assist with any enquiries
• Assist with directions both internally within the hotel and externally, providing transport options where applicable. Escort accommodation guests from driveway to Reception and then on to room ensuring they are familiar with room facilities, Hotel outlets and are completely comfortable in their room. 
• Ensure departing guests are assisted with luggage and their method of transport is anticipated and arrange for them so that their check out experience is smooth & efficient

What we need from you

• Hold a current and valid driver’s license.
• Have experience in a similar role, preferably within a luxury environment.
• Must have working rights in Australia to be considered for the role
• Passionate about advancing your career within a dynamic team environment.
• Thrive in a fast-paced setting with a proactive, driven attitude.
• Possess smart solutions and a positive, can-do attitude.
• Great communication, you will be warm, welcoming and easy to talk to

What you can expect from us

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free duty meal daily from staff canteen
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.