Reservation Manager

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Reservation Manager is responsible for overseeing the hotel's reservations department to maximize room revenue, occupancy, and guest satisfaction. This role involves managing a team of reservation agents, analyzing booking trends, maintaining rate integrity, and ensuring all reservations are processed efficiently and accurately. The ideal candidate has a strong understanding of hotel distribution systems, excellent communication skills, and a keen eye for detail.

YOUR DAY-TO-DAY:

• Supervise the reservations team and manage all room reservation activities for individual, group, and corporate bookings.
• Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct bookings).
• Monitor and adjust rates and availability in coordination with the Revenue Manager to optimize occupancy and revenue.
• Ensure all reservations are entered accurately and updated with relevant guest preferences or special requests.
• Handle VIP, long-stay, and group bookings, ensuring a seamless booking and arrival experience.
• Train, coach, and evaluate the performance of reservation agents, maintaining high service and accuracy standards.
• Respond promptly and professionally to guest inquiries, emails, and telephone calls regarding availability, rates, and policies.
• Prepare regular reports on reservation activity, pick-up pace, cancellations, and market trends.
• Collaborate with the Sales, Revenue, and Front Office teams to ensure alignment on group blocks, promotions, and occupancy forecasts.
• Ensure reservation policies and procedures align with company standards and data protection regulations.

WHAT WE NEED FROM YOU:

• Minimum 2–3 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or managerial role.
• Strong knowledge of reservation systems (e.g., Opera, SynXis, Sabre, etc.) and channel management platforms.
• Solid understanding of hotel revenue management and distribution principles.
• Exceptional organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with a detail-oriented approach.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.