Reservations Agent

Our hotels bring people together. We’re searching for a Reservation Agent that directs advanced room reservation systems and coordinates group reservations procedures. Provides functional assistance and direction to Revenue, Sales & Front Office team as require. 

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

• Handling Individual, group, corporate, and any bookings that needs to be attended and ensuring accurate entry into the system to avoid overbooking or underbooking. 
• Making sure the accuracy of billing in each bookings in the system, regardless if it’s from OTA, website and offline bookings from Sales Department.
• Enhancing Guest Satisfaction by making sure to meet the standards of the guests’ through their booking preferences and personalized service. 
• Assisting Sales Department in any Client’s site Inspections or any support needed in terms of sales tasks. 
• Team coordination by working closely with the Front Office Team and to ensure smooth operations by supporting in terms of covering schedule or in any support needed.
• Drive a great working environment for teams to thrive – connect departments to create sense of one team

What we need from you

• Good communication and administrative skills 
• Ability to be self-motivated, organized and demonstrate good team work 
• Fluency in English 
• Computer literacy (Microsoft applications) 
• Opera
• Pro-active approach, and the ability to meet deadlines 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family