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Reservations Agent

2482x804-hotelreservations
2482x804-hotelreservations
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: Malaysia, Teluk Bahang Penang

Hotel: IC - Penang Resort (PENPA), 1, Jalan Teluk Bahang, 11050

Job number: 161657

Your day to day 

  • Maintain professional grooming, follow hotel policy and brand standard 
  • Look smart – wear your uniform with pride 
  • May assist with other duties as assigned by management 
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Guest Experience

  • Maintain a high level of product and service knowledge about all IHG Hotels in your region
  • Record and process reservations made by phone/ fax/ email
  • Accept and follow up wait list reservations
  • Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
  • Promptly handle guest requests and coordinate with related departments to get things done
  • Ensure individual/ company/ travel agent/ source/ group profiles are well updated
  • Maintain knowledge of special rates/ offers/ promotions
  • Be a friendly face and helping hand to our guests

Responsible Business 

  • Maintain a high level of product and service knowledge about all IHG Hotels in your region
  • Record and process reservations made by phone/ fax/ email
  • Accept and follow up wait list reservations
  • Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
  • Promptly handle guest requests and coordinate with related departments to get things done
  • Ensure individual/ company/ travel agent/ source/ group profiles are well updated
  • Maintain knowledge of special rates/ offers/ promotions
  • Be a friendly face and helping hand to our guests

Financial 

  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 
  • Follow up pre-payment for advance purchase and Wholesales FIT bookings

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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