Reservations Agent

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Handling guest reservations through phone, email, and online channels with accuracy and efficiency
● Assisting guests with inquiries about room availability, rates, and hotel services
● Ensuring all bookings are correctly entered into the system and updated as needed
● Promoting hotel services, special offers, and upselling to enhance guest experiences
● Coordinating with Front Office and other departments to ensure smooth guest arrivals
● Managing amendments, cancellations, and special requests promptly and professionally
● Maintaining detailed records of reservations and guest preferences
● Delivering warm, friendly, and professional service in every interaction

What we need from you:

● Strong communication skills – you’ll be the first point of contact, so being clear, friendly, and professional is key
● Attention to detail – accuracy in bookings is essential to ensure a seamless guest experience
● Problem-solving mindset – you can handle changes and challenges with ease
● Customer-focused approach – you enjoy helping guests and making their experience stress-free
● Tech-savvy – comfortable using reservation systems, email, and basic computer applications
● Fluency in the local language – additional language skills are an advantage

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well—both inside and outside of work—and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.