Restaurant Manager (Chinese Restaurant) - InterContinental Halong Bay Resort

Manage the daily operations of one or more full-service food and beverage outlets, including the coordination of special events. Ensure all service standards, operating procedures, brand guidelines, and local health, safety, and compliance regulations are strictly adhered to.

• Effectively manage restaurant operations in line with departmental standards and procedures
• Ensure compliance with opening, closing, and bill payment procedures
• Conduct effective shift briefings to communicate VIPs, special occasions, daily specials, and up-selling focus
• Personally greet and farewell a minimum of 80% of guests
• Motivate and lead staff to deliver consistently high levels of service across all shifts

• Ensure effective beverage service with a focus on up-selling and responsible alcohol service
• Advise guests on wines, including styles, recommendations, and wine service
• Promote cocktails and ensure quality in preparation and presentation
• Ensure coffee and tea are served hot and in accordance with brand standards

Cellar & Stock Control

• Oversee cellar operations, including refrigeration systems, beer reticulation, and post-mix systems
• Maintain accurate stock control and requisition bar items as required
• Ensure adherence to spillage reporting procedures

Training & Development

• Train bar attendants, wait staff, and support staff in beverage knowledge and service standards

• Assist the Food & Beverage Director in sourcing, reviewing, and promoting musicians
• Design and implement promotional materials to increase revenue, covers, and profitability
• Develop and manage a Promotions Calendar for food and beverage outlets
• Manage special event concepts and execution

• Ensure staff grooming meets ICHG personal presentation standards
• Confirm all equipment, glassware, lighting, music, and outlet setup are service-ready
• Prepare requirements for special occasions to enhance guest experience

• Ensure staff understand their roles in greeting, seating, order-taking, and payment handling
• Promote daily food and beverage specials through effective up-selling
• Maintain cleanliness of bar, work areas, ashtrays, and service stations
• Encourage guest interaction and product knowledge sharing

• Ensure guests are advised on alcoholic beverages, alcohol strengths, and responsible consumption
• Monitor guest intoxication levels and take appropriate action in line with liquor laws
• Enforce hotel smoking policies and local liquor regulations
• Handle guest complaints professionally and effectively

• Share guest feedback and market insights with the Chef and Food & Beverage Director
• Manage and utilize the customer database effectively
• Upsell property facilities and pursue cost-saving and recycling initiatives
• Control wage costs, beverage costs, forecasting, and stock management
• Analyze performance statistics and adapt operations to reflect customer preferences

• Work flexible shifts (days, nights, weekends) to maintain full operational awareness

• Liaise with the Sales Manager during tender processes to secure new F&B accounts