SPA Reception

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Warmly greet all guests upon arrival with a genuine smile and welcoming, creating a calm and inviting atmosphere.
• Manage the spa's booking system with precision and accuracy.
• Handle reservations for treatments, therapies, and spa packages via phone, email, and in-person.
• Optimize therapist schedules to maximize efficiency and guest satisfaction.
• Manage cancellations and reschedule appointments courteously and efficiently.
• Actively promote and upsell spa services and retail products based on guest needs and preferences. 
• Adhere to all spa policies, procedures, and safety standards.

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in the local language - extra language skills would be great, but not essential 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills