SPA & Recreation Manager

At InterContinental Hotels & Resorts, we believe international travel should always be alluring. As one of the world’s leading hotel brands under IHG®, we are passionate about delivering True Hospitality for Good — offering luxurious experiences with thoughtful service, elegant design, and enriching wellness.

We are currently seeking a SPA and Recreation Manager to join our leadership team and elevate the guest experience at our exceptional [Spa & Wellness/Recreation] facility.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Approach Spa branding in a positive and ‘can do’ manner.
• Install brand values and standards into staff so they fully understand and believe in the brand.
• Maintain brand standards on a day-to-day basis.
• Contribute to brand review, so brand remains relevant and appropriate to customer needs.
• Being attentive to guests.
• Maintain a high level of knowledge which will enhance the guest experience 
• Appreciate the dynamic nature of the health club industry/hotel industry and extend these service attributes to all internal customers.
• To assist in the promotion of the health club/hotel (and IHG generally) by being involved in a variety of activities, in accordance with the budget set by the Spa Manager.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• Assist in the monitoring and control of the pool and spa in relation to those standards as given in the Maintenance / Pool & Spa Manuals.
• Review financial performance on a daily, weekly, monthly basis, take remedial action as appropriate. Provide accurate weekly and monthly figures as requested by General Manager and submit by deadlines.
• Recruit & train staffs who reflect Spa standards in line with company procedures.

What we need from you

• Degree or diploma in Hospitality, Wellness Management, or related field.
• Minimum 5 years’ experience in a similar role in a luxury hotel or resort.
• Strong leadership, communication, and team-building skills.
• In-depth knowledge of spa therapies, wellness trends, and recreational activities. 
• First Aid/CPR certification is an advantage
• Fluency in English; additional languages are a plus

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.