Sales Manager Corporate & MICE
Hotel Brand: InterContinental
Location: Switzerland, Geneva
Hotel: Geneve (GVAHA), 7-9 Chemin Du Petit-Saconnex, 1209
Job number: 146303
In accordance with the regulations and procedures of IHG and Hôtels Intercontinental, Genève SA, manages the development and prospecting of sales in given markets for InterContinental Genève and Crowne Plaza Geneva.
The Sales Manager will be responsible for developing and executing strategies to drive revenue and market share in the local corporate transient market & MICE, while remaining flexible to pivot and adapt to changing priorities and market dynamics as determined by the business needs. The focus will be on prospection while developing existing accounts further through introspection.
Your day-to-day
Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for given segments and applies the hotels' commercial policy.
Develops the loyalty, market and strategy for the defined accounts
Suggests and implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan, budget).
Maintains and develops his existing markets, anticipates emerging markets
Travels when required to clients & entertains locally (client visits, client events, etc.) while respecting budgets.
Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.
Establishes estimates according to clients’ requests and conducts commercial negotiations.
Is responsible for negotiation, site inspections and contract signing.
Key account management with a focus on introspection, developing the account further to maximize opportunities.
Listens constantly to the clients, pays attention to their reactions and comments and to the eventual reasons for dissatisfaction. Informs his hierarchy in order to make the necessary changes to restore client satisfaction.
Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.).
Rigorously records all information about a potential hotel guest, whether for banquets, conferences or rooms, and transmits this information to the appropriate people.
Keeps up to date with regards to market trends and competitor insights.
What we need from you
Higher Degree in Hospitality Management and/or Business Administration. 3 to 5 years of experience in a similar position within a hotel establishment of the same category (4- or 5- star).
Fluent French and English. Mastering a third foreign language is highly desirable.
Excellent computer skills and knowledge of Delphi or Salesforce and Opera.
Strong relational skills, open-mindedness.
Excellent observation and listening skills.
Strong communication and negotiation skills.
Strong organizational skills, reactivity and rigor.
Adaptability, flexibility, proactivity.
Strong business- and result-orientation.
Sense of discretion and confidentiality.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
