Sales Manager HIEX Bengaluru Yeshwantpur

About IHG® Hotels & Resorts:

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with more than 6,000 hotels across 100+ countries. At IHG, we are committed to delivering True Hospitality for Good, ensuring memorable experiences for our guests and supporting positive changes in our communities.

About Holiday Inn Express®:

Holiday Inn Express® is a part of IHG’s Essentials Collection — designed for smart, savvy travelers. The brand focuses on simplicity, efficiency, and value — offering free breakfast, Wi-Fi, and a great night’s sleep to help guests Stay Smart®.
Holiday Inn Express Bengaluru Yeshwantpur caters to business and leisure travelers with easy access to industrial hubs, tech parks, and city landmarks.

Key Responsibilities:

Sales Acquisition & Retention:

• Identify, qualify, and solicit new business across key segments.
• Maintain and grow relationships with existing clients.
• Conduct sales calls, virtual meetings, and site inspections.
• Achieve monthly and annual revenue targets as assigned.

Account Management:

• Maintain accurate and up-to-date account information in CRM tools (Opera/Concerto).
• Prepare and follow up on proposals, contracts, and group negotiations.
• Resolve client issues promptly and ensure high satisfaction levels.

Coordination & Collaboration:

• Work closely with the Revenue and Marketing teams to optimize rates and packages.
• Coordinate with operations to ensure service expectations for clients are met.
• Support Senior Sales Manager in strategic planning and departmental initiatives.

Reporting:

• Maintain sales reports, activity logs, and performance metrics.
• Monitor competitor activity and market trends to adjust tactics accordingly.

Qualifications & Experience:

• Bachelor’s degree in Hospitality, Sales, Business, or a related field.
• 2–4 years of experience in hotel sales; IHG experience preferred.
• Good knowledge of the Bengaluru hospitality market.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office; experience with Opera, Delphi, and IHG systems is a plus.

Core Competencies:

• Target-driven and customer-focused
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities
• Strong organizational and time-management skills
• Demonstrates IHG values: Do the right thing, Show we care, Aim higher, Celebrate difference, Work better together