Security Manager at InterContinental Chiang Mai The Mae Ping

Key Responsibilities**

#### **Hotel Safety & Security Operations**

* Manage and monitor daily **security operations**, ensuring a safe environment for guests, staff, and visitors.

* Develop, implement, and regularly review **security policies, standard operating procedures (SOPs)**, and emergency response plans.

* Oversee the **CCTV monitoring system**, access control points, key handling, and perimeter security.

* Conduct regular **risk assessments**, patrols, and inspections of all hotel areas.

#### **Guest & Colleague Protection**

* Ensure **discreet protection of VIPs and high-profile guests**, including coordination with local authorities when needed.

* Respond immediately to incidents such as **theft, accidents, disturbances, or fire alarms**, ensuring proper documentation and reporting.

* Conduct **investigations** into security-related incidents and take corrective/preventive actions.

* Ensure lost & found procedures are followed and secure guest privacy at all times.

#### **Crisis & Emergency Management**

* Act as the **Emergency Response Team Leader** in fire, medical, or disaster situations.

* Organize and lead regular **emergency drills**, fire safety training, and evacuation exercises.

* Maintain the hotel’s **fire safety system and firefighting equipment**, ensuring full compliance with legal standards.

* Liaise with **local police, hospitals, embassies**, and emergency services when required.

#### **Leadership & Team Development**

* Recruit, train, and manage the hotel’s **Security Officers and Control Room Operators**.

* Conduct regular training on **security awareness, conflict de-escalation, guest interaction, and emergency response**.

* Promote a professional image of the security team in alignment with **luxury service expectations**.

* Schedule and manage rosters to ensure 24/7 coverage without disrupting guest experience.

#### **Compliance & Documentation**

* Ensure the hotel complies with all **local safety regulations, hotel licenses, legal reporting**, and insurance requirements.

* Maintain updated documentation of all incidents, patrols, investigations, and drills.

* Collaborate with IHG corporate on **risk management reviews and safety audits**.

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### **Qualifications & Experience**

* Bachelor’s degree in **Security Management, Criminal Justice, or a related field** preferred.

* Minimum **5 years of hotel or hospitality security leadership experience**, preferably in a luxury environment.

* Strong knowledge of **Thai legal requirements** related to hotel safety, CCTV, and crisis protocols.

* Certified in **First Aid, Firefighting, and Emergency Response**; CPR/AED training preferred.

* Excellent communication skills in **Thai and English**.

* Leadership presence, calm under pressure, and high attention to detail.

* Familiarity with **IHG Security Systems**, CCTV, radio protocol, and key control systems is a plus.

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### **Why Join Us?**

As **Security Manager** at InterContinental Chiang Mai The Mae Ping, you’ll lead a key function that ensures every guest experience is not only exceptional but also **safe, secure, and discreetly protected**. You will be a vital part of a luxury hotel committed to world-class service, trust, and professionalism.