Security Officer - Intercontinental Mark Hopkins

Role Purpose:
At InterContinental Mark Hopkins we pride ourselves on offering a timeless luxury experience where every detail matters. The Security Officer plays a vital role in delivering peace of mind to our guests and colleagues by ensuring a secure and welcoming environment. With a poised and professional presence, the Security Officer safeguards the hotel’s reputation for excellence through both proactive measures and warm, service-driven interactions.

 

We are seeing a self-starter who thrives in a structured yet autonomous role - someone who can anticipate needs, act decisively, and uphold the highest standards of discretion, integrity, and safety with minimal supervision. 

Key Accountabilities:
• Serve as a polished and professional ambassador of guest and colleague safety throughout the hotel
• Maintain a consistent presence in public areas, discreetly observing and de-escalating potential disturbances with tact and composure
• Patrol guest floors, back-of-house areas, and hotel perimeters to ensure safety and security standards are met
• Monitor security systems and surveillance equipment to detect and respond to unusual activity
• Respond swiftly and appropriately to emergencies, including fire alarms, medical incidents, and guest concerns
• Work closely with the front office, housekeeping, engineering, and other departments to ensure seamless service and support
• Escort guests and colleagues as needed to ensure comfort and safety
• Complete detailed, accurate incident and shift reports in accordance with hotel protocols
• Maintain current knowledge of hotel safety procedures and participate in required training and drills

Key Skills and Experiences:
• Prior experience in security, law enforcement, or hospitality safety required—luxury hotel experience strongly preferred
• Valid Security Guard License and compliance with all local/state security requirements
• CPR, AED, and First Aid certification preferred or willingness to obtain
• Impeccable grooming, professional demeanor, and excellent interpersonal skills
• Ability to maintain confidentiality, discretion, and calm authority in all situations
• Strong verbal and written communication skills
• Physically able to stand and walk for extended periods and respond quickly to emergency situations

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life- including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well- both inside and outside of work- and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.