Security Supervisor at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Security Supervisor and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise and coordinate all hotel security personnel to ensure the safety and security of guests, staff, and hotel property.
• Monitor hotel premises through surveillance systems, ensuring areas such as entrances, lobbies, guest rooms, parking lots, and other facilities are secure.
• Respond to emergencies and incidents, including accidents, theft, and disputes, ensuring proper reporting and coordination with local authorities when needed.
• Implement and enforce hotel security policies, procedures, and guidelines to maintain a safe environment for guests and staff.
• Provide training and support to security team members on emergency response protocols, guest safety, and hotel security practices.
• Perform regular security checks of the hotel premises, including guest rooms, back-office areas, and external property.
• Maintain detailed incident reports, including any security breaches, disturbances, or accidents.
• Collaborate with hotel management and departments to address any security concerns or specific requirements related to events, VIP guests, or large gatherings.
• Ensure that all hotel security equipment, such as alarms, cameras, and fire safety systems, are maintained and functional.
• Address guest inquiries regarding security and safety, ensuring a positive and reassuring experience.
• Manage access control systems to ensure only authorized personnel and guests are allowed access to restricted areas.

Ideally, you should possess some or all the following qualifications and experience:

• Proven experience as a Security Supervisor, preferably in a hotel or hospitality environment.
• High school diploma or equivalent required; a degree in Criminal Justice, Security Management, or a related field is a plus.
• In-depth knowledge of hotel security practices, emergency protocols, and safety measures.
• Experience with security systems, including CCTV, alarm systems, and access control technology.
• Strong leadership and team management skills, with the ability to train, motivate, and direct security personnel.
• Excellent communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally.
• Ability to respond to emergencies in a quick, decisive, and effective manner.
• High level of attention to detail, particularly in identifying potential security risks or safety hazards.
• Flexible availability, including nights, weekends, and holidays, as needed.
• Certification in first aid, CPR, or other safety training is an asset.
• Knowledge of local laws and regulations regarding security, safety, and emergency procedures.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.