Security & Risk Supervisor

Security & Risk Supervisor

Welcome to the Kimpton Naluria Kuala Lumpur family.  Now that you are part of our family, let’s explain the role you will play. 

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we are looking for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING?

You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Regarding the role, as the job title says, you’ll be making sure all the security and safety of guests and associates are never compromised.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There are a lot of people around the hotel, so you will need to be able to communicate well with everyone. We would love it if you were multilingual, but it’s not essential. 

Your day-to-day: Other duties may be assigned as needed.

The security supervisor will report to the Assistant Security & Risk Manager and under the general direction of the Assistant Security & Risk Manager and within the limits of InterContinental Hotels Group standards. Policies and Procedures and Local Authority of Jurisdiction requirements have responsibility for monitoring and implementing the company's safety and security policies and procedures.

Responsibilities include but are not limited to the following:

• To oversee all daily duty locations and responsibilities of Security Officer. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.

• To ensure all Security Officer are aware of and adhering to the company policies and procedures.

• Conducts an effective shift handover, including briefing all staff of relevant events and information, taking possession of departmental property, and taking responsibility for their safekeeping

• Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion, and ensures appropriate follow-up with guests, visitors, and employees, reporting and documenting contacts.

• Be correct, secure, and courteous in handling any disciplinary or criminal case.

• Observe and report all identified violations of company policies and procedures, suspicious activities, and criminal acts to company management.

• Responsible for the security of the hotel's assets, including but not limited to guests, colleagues, contractors, and visitors.

• Observe and report to company management all identified security hazards.

• Maintain a high level of discipline & punctuality along with regular attendance as required by the standards.

• Record all observed incidents on a daily log of incidents and submit the same to company management.

• Conduct locker checks in line with Human Resources when requested.

• Coordinate functions with other security staff or external agencies such as Police, Bomba, and other government departments, promoting goodwill with them.

• Be alert for any unusual packages, guests, or vehicles, taking appropriate action if located.

• Be thoroughly familiar with the property layout, design, and entry and exit points.

• Ensure that the security control room and fire control rooms are never left unattended.

• To attend regular training within the department.

• Make way by escorting VIPs and dignitaries when directed and direct traffic away from the lobby and other busy thoroughfares.

• Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.

• To strictly adhere to the hotel's policy on confidentiality and ethics.

• Responsible for the safety of guests, colleagues, contractors, and visitors.

• Observe and report to Safety & Security Management all property defects, safety hazards, and fire life safety matters requiring attention.

• Initiate action to improve a hazardous situation immediately.

• In the event of fire or any emergent situation, respond in the first instance and take appropriate action as guided by the company's emergency plan immediately, efficiently, and calmly.

• Have a full and comprehensive working knowledge of the locations of fire indication panels, public address systems, fire alarms, and firefighting equipment.

• Ensure visual checks are conducted on fire hose reel outlets, firefighting equipment, and all other safety equipment, ensuring that all are in good working order, immediately taking action on any item of equipment that is faulty.

• Conduct briefings for event delegates and guests as required regarding the hotel's fire safety and evacuation management plan.

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. 

WHAT WE NEED FROM YOU

Minimum two years’ experience in a similar role within a 5-star hotel/hospitality sector. 

Have a good knowledge of local and international legislation and best practices.

You should also have an understanding regarding food hygiene.

Must speak local language. Other languages preferred.