Senior Hostess / Hostess (Chinese Cuisine) - InterContinental Singapore

YOUR DAY-TO-DAY

Team Management:

• Supervise and train host/hostess staff.
• Assign duties and responsibilities to the team members.
• Conduct regular meetings to communicate updates, changes, and expectations.

Reservations:

• Manage reservation systems efficiently.
• Coordinate with the kitchen and floor staff to ensure smooth service during peak hours.
• Confirm reservations and communicate special requests to the appropriate departments.

Guest Services:

• Greet guests with a warm and friendly demeanor.
• Assist guests in making reservations and provide information about the menu, specials, and promotions.
• Ensure prompt and efficient seating of guests.
• Handle guest inquiries, concerns, and special requests.

Seating Arrangements:

• Organize and manage the seating chart.
• Monitor and maintain an efficient table-turnover rate.
• Ensure proper communication with servers to manage the flow of the dining room.  

Communication:

• Liaise with kitchen and waitstaff to manage table rotations and ensure timely service.
• Communicate with management regarding any issues or challenges in the front-of-house operations.

Quality Assurance:

• Maintain high standards of cleanliness and organization in the reception area.
• Monitor the overall dining room ambiance and address any issues promptly.
• Assist in developing and implementing policies and procedures to enhance guest satisfaction.

Special Events:

• Coordinate and manage special events, private parties, and large reservations.
• Work with the events team to ensure seamless execution of special occasions.

What we need from you

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field  
• 1 year of related experience or an equivalent combination of education and experience  
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency  
• Able to read and write English