Senior Manager, Workforce Optimisation - EAPAC
Hotel Brand:
Location: United Kingdom, Burton-On-Trent
Hotel: Corp Branston, 1 First Avenue, Centrum100, DE14 2WB
Job number: 148899
Are you ready to take the reins in driving strategic workforce optimisation initiatives across our organisation? We’re looking for a dynamic leader to ensure the right people are in the right place at the right time!
Key Responsibilities:
- Strategic Workforce Planning: Develop and execute long-term workforce strategies that align with our business objectives. Collaborate with senior leadership to model staffing needs based on demand forecasts, seasonal trends, and growth projections.
- Forecasting & Capacity Planning: Lead the design and implementation of accurate workload forecasts while managing capacity planning across multiple departments and sites.
- Scheduling & Resource Management: Oversee the creation of efficient and fair schedules, ensuring optimal resource allocation to meet service level targets and drive cost efficiency.
- Real-Time Management: Spearhead real-time decision-making processes, implementing tools and processes that enhance agility and responsiveness.
- People Leadership: Manage and mentor a talented team of WFO Analysts, Planners, and Coordinators, fostering a culture of continuous improvement and professional development.
- Technology & Process Optimisation: Evaluate and optimise workforce management tools like UKG & Team Planner, driving automation and innovation within WFO processes.
- Reporting & Insights: Deliver actionable insights through performance reports and dashboards, presenting findings to executive stakeholders to inform strategic business decisions.
- Stakeholder Engagement: Partner with Operations, HR, IT, and Finance to align workforce strategies, acting as the subject matter expert in workforce optimisation.
What You Bring:
- Proven experience in coaching, influencing, and building strong relationships with senior business leaders across organisational boundaries.
- Background in Hotel Operations with an understanding of working across multiple time zones and diverse cultural environments.
- Exceptional communication and influencing skills at all levels of the organisation.
- Strong grasp of change management processes, principles, tools, and methodologies.
- Ability to analyse HR and financial data, diagnose trends, and link insights to business performance outcomes.
- Ideally experience in working with Workforce optimisation systems eg UKG
- Prepared to spend over 50% time on travel to our EAPAC Hotels
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
