Senior Product Manager, Sales Integrations

Role Purpose

Responsible for leading the strategy and delivery of Sales, Groups, and Events technology products and integrations across IHG’s digital and enterprise sales ecosystem. This role works across internal teams and external vendors to deliver scalable, high‑quality capabilities that enable group bookings, meetings, housing, and related sales workflows.

The role coordinates among business stakeholders, vendor partners, software development teams, technical engineers, designers, data analysts, and other functional subject matter experts to build and maintain a comprehensive integration‑focused roadmap that addresses both near‑term delivery and long‑term capability needs. This includes orchestrating dependencies across platforms such as Salesforce, reservation systems, property management systems, sales & catering systems, websites, and call centers.

The Sr. Manager, Sales Integrations manages the end‑to‑end product lifecycle, from ideation and business case development through delivery, launch, adoption, and optimization, using agile methodologies and adjusting priorities as business and customer needs evolve. This role requires strong product judgment, program execution, and stakeholder management skills, along with the ability to translate complex business needs into clear product and integration requirements. The role will also provide leadership and mentoring to Product Managers and partners as the product organization scales.

Key Accountabilities

• Lead development and execution of a Sales & Groups integration product strategy, informed by customer and stakeholder needs, market trends, vendor capabilities, and enterprise platform constraints, resulting in a prioritized roadmap of enhancements and new capabilities.
• Identify product and integration opportunities well in advance of obsolescence; drive strategic planning and articulate clear business and functional requirements.
• Apply domain expertise to provide product thought leadership and translate vision into actionable delivery that supports revenue growth and operational efficiency.
• Drive product and integration delivery by reviewing performance, managing dependencies, and directing work across cross‑functional teams and vendor partners.
• Partner closely with Business Analysts and technical leads to source data, define requirements, and craft test plans to support data‑driven decision making.
• Proactively engage stakeholders across sales, hotels, loyalty, technology, and operations to ensure alignment on priorities and roadmap outcomes.
• Forecast ROI, track product performance post‑launch, drive adoption, and lead ongoing optimization planning.
• Measure product and integration performance; identify performance drivers and establish ongoing monitoring and diagnostics.
• Provide guidance on product and solution design while balancing integration, vendor, and enterprise dependencies.
• Manage product lifecycles by continuously evaluating performance and evolving requirements to meet business needs before capability gaps emerge.
• Communicate product roadmaps, integration plans, value propositions, and delivery status to stakeholders and leadership; provide regular updates through established governance and PMO processes.
• Identify opportunities to improve operational effectiveness, internal customer satisfaction, and delivery predictability.
• Provide regular, audience‑appropriate updates to leadership and partners.
• Provide mentorship, coaching, and guidance to Product Managers and cross‑functional partners.
• Support talent development and team growth as the organization scales.

Key Skills & Experiences

Required Qualifications

• Bachelor’s degree in Information Technology, Business, Customer Experience, or a related field, or an equivalent combination of education and experience.
   

Experience

• 6–8 years of relevant experience as a Product Manager, Senior Product Manager, or product leader in a modern software or enterprise platform environment.
• Experience delivering integration‑heavy products involving multiple systems and external vendors.
• Experience supporting sales, booking, or enterprise workflow products preferred.
   

Skills & Technical Experience

• Strong understanding of enterprise product ecosystems, including CRM platforms (e.g., Salesforce), and how products integrate across multiple systems.
• Proven ability to manage multiple products or complex initiatives simultaneously within an agile delivery model.
• Strong knowledge of modern product management practices and agile methodologies.
• Experience working as part of collaborative, cross‑functional product, technology, and vendor teams.
• Ability to define goals, metrics, and analytics to measure business and product value.
• Comfortable navigating ambiguity and pivoting priorities in a fast‑moving environment.
• Strong communication skills with the ability to translate complex concepts for technical and non‑technical audiences.
• Demonstrated experience gathering and documenting business and functional requirements (vision, scope, use cases, workflows, etc.).
• Experience balancing the needs of multiple stakeholders while driving alignment and execution.
• Strong organizational, planning, and follow‑through skills.
• Proficiency with MS Office tools and experience using agile tools such as Jira.
   

Leadership Competencies

• Balances Stakeholders: Anticipates and balances competing needs.
• Drives Engagement: Creates an environment where teams and partners are motivated to deliver results.
• Develops Talent: Supports development of team members and partners.

Preferred Qualifications

• Experience in the hospitality, travel, or meetings & events domain, particularly across the end‑to‑end customer journey (sales, booking, stay, loyalty).
• Familiarity with Salesforce‑based product ecosystems.
• Experience working with external vendors and third‑party technology providers.
• Strong interpersonal and organizational savvy with the ability to operate effectively in complex environments.

Travel - 10% limited as needed

Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $150,954 to $175,000. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. 

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