Spa Supervisor - InterContinental Hayman Great Barrier Reef

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

About the role

As Spa Supervisor you will play a key role in our guest services team focused on inspiring and motivating a dedicated team of therapists and aiding the Spa Manager in the day to day running of the spa.

This is a rare opportunity to provide the InterContinental Hayman Great Barrier Reef guests holistic services and treatments that will deliver a wellness experience that relaxes, rejuvenates, and educates all whilst working for a global brand in a unique ultra-luxury environment. 

About you

Must hold a recognised qualification in Beauty Therapy and have full working rights in Australia. We’re looking for an enthusiastic, polished, and professional team player who consistently delivers exceptional service and goes above guest expectations.

The ideal candidate has a strong commitment to the beauty, health, and wellness industry, with a genuine passion for creating personalised and memorable guest experiences. Experience delivering treatments within a hotel or resort environment is highly regarded.

You’ll perform up to 5 treatments per day, with designated days allocated to administrative and supervisory duties. This balance allows you to remain hands-on with guests while also supporting team leadership, rostering, training, reporting, and the smooth day-to-day operation of the spa.

In this role, you’ll support daily spa operations, lead and motivate the team on shift, and ensure service standards, cleanliness, and presentation are consistently maintained at a high level. Strong communication skills, attention to detail, and the ability to stay calm and organised in a fast-paced environment are essential.

Previous leadership or supervisory experience is highly regarded, along with the ability to mentor team members, manage guest feedback professionally, and contribute to achieving revenue and retail targets.

What we offer

• World class colleague facilities including excellent subsidised on-island accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers