Spa Therapist (Pre-Opening)

At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
•    Charming by being approachable, having confidence and showing respect.
•    Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
•    Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
ESSENTIAL
•    Provide a range of spa treatments including massages, facials, and body therapies to a high standard.
•    Conduct consultations with guests to determine appropriate treatments based on their needs and preferences
•    Ensure all treatment rooms and equipment are clean, well-maintained, and compliant with health and safety standards.
•    Promote spa services and products to guests, maximizing retail sales.
•    Maintain detailed guest records and follow up on feedback.
•    Support the overall operations of the spa, contributing to a serene and professional environment.
•    Set up the treatment rooms as per standards.  
•    Provide prompt, courteous and accurate service to guests at all times.  
•    Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.  
•    Make sure treatment rooms always have enough supplies as per standards.  

QUALIFICATIONS AND REQUIREMENTS
•    Minimum of 2 years’ experience as a Spa Therapist in a luxury spa or hotel environment.
•    Recognized qualifications in massage therapy and beauty treatments.
•    Strong communication and interpersonal skills with a guest-centric approach.
•    Ability to maintain professionalism and confidentiality at all times.
•    Passion for wellness, self-care, and delivering exceptional guest experiences.
OTHER REQUIREMNTS 
•    Comply with hotel rules and regulations and provisions contained in the employment handbook
•    Comply with company’s grooming standards to portray a professional image of self and the hotel
•    Comply with time and attendance policies set by the resort
•    Actively participate in training and development programs and maximize opportunities for self-development
•    Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
•    Familiarize yourself with emergency and evacuation procedures
HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

•    True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
•    True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
•    True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
•    True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner