Specialist FARM

<div class='description'><p><strong>Role Purpose</strong></p><p>Manage customer calls/emails by providing support for the Companies financial systems and approved information technology releases and products Ensures problem resolution and or escalation for all related calls/emails in an accurate and timely fashion Provide support and maintenance of the Users Security on banking, Clarity, PeopleSoft, Ariba, Smart-pay Performing various key, routine activities and supports during Month ends Follow appropriate accounting policies and procedures in accordance with Service Level Agreements</p><p><strong>Key Accountabilities</strong></p><p><strong>Receive incoming inquires from internal and external customers regarding financial transactions, information technology, banking, Clarity, PeopleSoft, Ariba, Smart-pay user access administration Ensures inquiries are responded to within SLA guidelines • </strong></p><p><strong>Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers • </strong></p><p><strong>Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements • </strong></p><p><strong>Research and resolve system or security related issues & escalate them to other process areas for problem resolving • </strong></p><p><strong>Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions • </strong></p><p><strong>Maintain reports/trend analysis for the process Required to maintain and update the training documents • Ensure documents are loaded onto Merlin promptly • </strong></p><p><strong>Need to be trained in all regions • </strong></p><p><strong>Need to be SME for any new/existing project or area within CPS • Should be able to work with minimal supervision • </strong></p><p><strong>Should have sound Process Knowledge • </strong></p><p><strong>Completes other responsibilities as assigned</strong></p><p><strong>Key Skills & Experiences</strong></p><p>Education – B Commerce Graduate or Post Graduate Experience – 24 to 72 months of work experience preferred in the relevant domain Deadline driven Technical Skills and Knowledge – • </p><p>Understanding of ERP like PeopleSoft, preferred • </p><p>Flexibility & ready to work in 24*5 working environment • </p><p>Demonstrated basic understanding of accounting fundamentals and principles • </p><p>Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user • </p><p>Knowledge of Microsoft Office • </p><p>Track record in providing outstanding and unparalleled customer service</p></div>