Steward Supervisor
Hotel Brand: InterContinental
Location: Malaysia, Teluk Bahang Penang
Hotel: IC - Penang Resort (PENPA), 1, Jalan Teluk Bahang, 11050
Job number: 160947
Key Responsibilities
- Supervise and lead the stewarding team in daily cleaning and sanitation tasks for kitchen, back-of-house, and F&B areas.
- Coordinate pre-opening activities including stewarding setup, SOP implementation, and trial operations.
- Ensure proper cleaning of kitchen equipment, utensils, and cookware according to IHG standards.
- Monitor chemical usage, storage, and safe handling in compliance with health and safety regulations.
- Maintain cleanliness, organization, and safety in all stewarding areas.
- Assist in inventory control, stock rotation, and ordering of stewarding supplies.
- Train, mentor, and schedule stewarding staff, ensuring team efficiency and adherence to standards.
- Report maintenance or safety issues to the Executive Chef or Stewarding Manager.
- Support audits, inspections, and operational reports as required.
Qualifications
- Minimum 2–3 years’ experience supervising stewarding or housekeeping operations in a hotel or F&B environment.
- Pre-opening experience preferred.
- Knowledge of HACCP, hygiene, and cleaning standards.
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Skills & Competencies
- Strong leadership and team management skills
- Knowledge of cleaning procedures, chemicals, and safety standards
- Organizational and time management skills
- Ability to work under pressure and maintain standards
- Good communication and interpersonal skills
Maintain your department's consistency through the continuous improvement of the quality of raw and processed ingredients, as well as all relevant costs and expenses.
To collaborate directly with all support departments—Engineering, Stewarding, and Hygiene—regarding the maintenance of the hotel's Fire Life Safety Program, equipment upkeep, and Hygiene Program to meet the highest IHG standards.
Actively contribute to the IHG Hotels Food Library and hold regular masterclasses within the team to continuously enhance quality.
Daily, weekly, and monthly planning with your team while delegating skill-based tasks to the appropriate team members.
To run a cost-effective operation, maximizing product quality and profitability while upholding IHG standards and food philosophy.
Establish unique seasonal identities for the food and ensure that these offerings fulfill our IHG Guests' needs.
Ensures customer satisfaction in accordance with the InterContinental Distinction Service Behaviors, the Strategic Brand Pillars, and the relevant service standards of the IHG Brand.
He must ensure that all food offerings at the resort are the most attractive and flavorful possible so that we consistently provide the highest quality food to our guests.
I personally meet with potential event guests for menu planning and discussions. I interact with IHG guests daily in outlets and create meaningful relationships.
Personally, I monitor and follow through on VIP guests' and special dietary requirements.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
