Stewarding Supervisor

As a Stewarding Supervisor, you will oversee the stewarding operations of the kitchen and back-of-house areas, ensuring the highest standards of cleanliness, hygiene, and organization. You will lead the stewarding team to support the culinary and food & beverage departments while upholding hotel service standards and contributing to an exceptional guest experience. 

· Supervise and coordinate daily stewarding activities to ensure cleanliness and sanitation in all kitchen and back-of-house areas.
· Ensure that all cleaning schedules are followed, and that areas are maintained to hygiene and safety standards.
· Lead, train, and motivate the stewarding team, maintaining high performance and team morale.
· Manage the washing and storage of all kitchen equipment, utensils, and dishware.
· Monitor inventory of cleaning supplies, chemicals, and kitchen equipment; place orders as required.
· Ensure proper handling, usage, and maintenance of cleaning machinery and chemicals.
· Work closely with the culinary and F&B teams to ensure seamless operations and support during service periods.
· Assist with banquet and event setups from a stewarding perspective.
· Conduct regular inspections of stewarding areas and take corrective action as necessary.
· Support safety and hygiene audits and ensure compliance with food safety regulations and hotel policies.
· Maintain accurate records of breakages, cleaning schedules, and team rosters.
· Ensure the stewarding team adheres to all health, safety, and sanitation guidelines.
· Assist in scheduling and organizing shift coverage for stewarding operations.

Note: The duties and responsibilities described are not exhaustive and additional tasks may be assigned as required by hotel operations.

· Previous experience in stewarding or kitchen operations, with at least 1-2 years in a supervisory role, preferably in a 4- or 5-star hotel.
· Strong understanding of hygiene, food safety (HACCP), and sanitation standards.
· Excellent communication and interpersonal skills; able to lead and motivate a multicultural team.
· Strong organizational skills and attention to detail.
· Flexible availability including weekends, holidays, and varying shifts.
· Ability to work efficiently under pressure and manage multiple priorities.
· Basic computer knowledge and ability to maintain operational records.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague across all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are core service values:

• True Attitude: Showing genuine care, making a positive impact, and building authentic relationships with guests and colleagues.
• True Confidence: Demonstrating your knowledge and expertise, earning the trust of guests through dependable service and professionalism.
• True Listening: Being attentive to verbal and non-verbal cues, understanding what guests and team members need.
• True Responsiveness: Acting quickly and thoughtfully to meet guest needs and support team success.

There’s so much more to this role than we can capture here. It’s about delivering excellence, building trust, and creating memorable guest experiences behind the scenes.