Training Manager 培训经理
Hotel Brand: InterContinental
Location: China, Yining
Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road
Job number: 139513
- Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
- Ensure effective training programs are in place for the following:
- 确保在以下方面有效的执行培训计划：
- New Employee Orientation
- 新员工入职
- Train the Trainer
- 培训培训师
- Customer Service Training
- 宾客服务培训
- Technical job specific training (through certification of departmental standards and procedures)
- 技术性职位的专门培训(部门规范程序证书)
- Supervisory Skills Training
- 监督管理技能培训
- Management Development
- 管理层发展
- Fire, Life and Safety Training
- 消防和生命安全培训
- Selling Skills
- 销售技巧
- Employee retraining
- 员工再培训
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- 监督每个部门培训业务计划的进展，确保实现培训目标。
- Maintains all hotel training records
- 保存酒店全部的培训记录。
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
- Attend departmental training session and critique performance
- 参加部门的培训课程，评估表现。
- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc.
- 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- 协助部门培训师准备和进行部门培训并进行评估。
- Prepare and monitor training programs for:
- 制定和监督为以下人员提供的培训项目：
- Management Trainees
- 管理培训生
- Work Experience
- 实习生
- Hotel School Trainees, etc.
- 酒店学校实习生等
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- 与能够协助提供高级或专业培训的专业人士取得联系。
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
- Produce monthly training reports for your Manager and the General Manager including:
- 为上级经理和总经理编制以下月度培训报告：
- Internal Training Programs conducted:
- 完成的内部培训项目：
- Who attended
- 参加人
- Number of people attended
- 参加人数
- Duration of training
- 培训时间
- Who trained
- 培训师
- Cost of delivery (including labour costs)
- 培训成本(包括人工成本)
- Anticipated return on investment and/or training goal
- 预计的收益和培训目标
- External training programs attended:
- 参加的外部培训项目：
- Who attended
- 参加人
- Number of people attended
- 参加人数
- Duration of training
- 培训时间
- Who trained
- 培训师
- Cost of delivery (including labour costs)
- 培训成本(包括人工成本)
- Anticipated return on investment and/or training goal
- 预计的收获和培训目标
- Liaise with other IHG Training Managers to share experiences and resources
- 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
- Liaise with educational institutions conducting hospitality and training courses
- 同从事旅游服务和培训课程的教育机构保持联系。
- Maintain current information and records of suppliers of training resources and materials
- 更新培训资源和资料供应商的信息和记录。
- Delivers briefings of all internal programmes to executive management and department heads
- 为行政管理层和部门领导提供所有内部培训计划的介绍。
- Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
- 按照地区人力资源总监和总经理的指示为本地区的工作效力。
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
- Regularly communicates with staff and maintains good relations
- 定期与员工交流思想，保持良好的员工关系。
- Works with Superior in the preparation and management of the Department’s budget
- 和上级领导一起编制和管理部门预算
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