Village Reception Attendant- InterContinental Hayman Great Barrier Reef
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
Job number: 147402
About Us
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
What's the job?
As a Village Reception Attendant, you are going to check in new colleagues as they arrive to the island, handle transactions related to staff activities, provide information about the area, assist with organising staff activities, coordinate daily housekeeping service around staff areas. Village Reception Attendant position requires professional attitude, spotless presentation and strict follow of privacy policies. You are there to create the warm atmosphere that makes our colleagues feel at home.
Your day-to-day
- Be the warm welcome to Hayman colleagues and third parties to provide that famous IHG values for everyone on Hayman
- Keep your knowledge up to date regarding staff and resort related information
- Actively support Hayman culture, showing respect to colleagues, acting professional and promoting staff activities
- Coordinate daily Housekeeping service around the Village area
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys and provide concierge services
- Be the first point of contact for all staff questions regarding life on Hayman. Help them with anything from room issues to local knowledge, and loop in management when necessary
What we need from you
- Communication skills
- Your problem-solving skills will turn issues into opportunities, so our colleagues are proud to be a part of Hayman Family
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy
- Efficiency and time management - Village Reception is a busy multitasking environment
- Flexibility - evening, weekend and holiday shifts are all part of the job
- Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
- Strength - sometimes you’ll need to lift, push and pull big objects and heavy items not exceeding 32kgs. This can involve bending and kneeling
- Being task flexible - you will be involved in F&B, Housekeeping and Activities operation for Colleague Village.
What we offer
- World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
How to Apply
Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
We are proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
